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Home / Business / Customer Service / News and Publications
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Web Sites
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- CRM Daily - CRM news and information.
www.crmdaily.com
- CRM Guru - Customer relationship management publications, discussion, and panel providing answers to tough questions.
www.crmguru.com
- Customer Service Group - Resource for customer service, call center and helpdesk professionals.
www.customerservicegroup.com
- Customer Service Management (CSM) - Monthly magazine with featured case studies (available online) regarding customer service.
www.csm-us.com
- Customer Service Review - An internet magazine which reviews the latest global data and trends on customer service.
www.csr.co.za
- International Journal of Call Centre Management - Quarterly subscription-based and peer-reviewed journal on all practical aspects of setting up and managing a call centre.
www.winthrop-publications.co.uk/CCMFrontpage.htm
- Outsourcing CRM - Case studies and best practices focused on customer relationship management.
www.outsourcing-crm.com
- The WOW! Awards - Stories of UK customer service award winners.
www.thewowawards.com
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