- Aegis Communications Group, Inc. - Offers assistance with customer service, acquisition and retention programs, as well as customized marketing research targeted by customer base.
www.aegiscomgroup.com
- Beacon Technologies, Ltd. - Permission-based IVR-interactive customer survey for customer satisfaction research.
BeaconTouch.com
- Customer Feedback - Conduct market research and post-sale surveys.
www.feedbactivity.com
- Customer Service Benchmarking Association - Association of companies that conducts benchmarking studies to identify the best practices surrounding customer service issues that improve the overall operations of the members.
www.csbenchmarking.com
- Customer Service Survey - Cornerstone Professional Development's online customer service survey serves as a mechanism to test the user's own awareness and understanding of customer service concepts.
www.astonish-customers.com/special_survey.htm
- Customer Service Training and Articles - Customer service training and free articles.
www.proedgeskills.com/customer_service_training.htm
- Customer Service Training-Guaranteed - Measure-X training will shows how to measure satisfaction and retain customers longer.
www.measure-x.com
- Customer Service University - Provides keynote speaking, training and facilitation of customer service programs focusing on the theme, "Taking Service Outside the Boundaries." Training tools and facilitators' guides available.
www.customerserviceuniversity.com
- Customer Service Week - Information, planning assistance, and celebration support materials and products for customer service week, the first week of October each year.
www.csweek.com
- CustomInsight Internet Surveys - Create and administer internet-based surveys for any purpose. Ideal for customer satisfaction surveys, employee satisfaction surveys, 360 feedback, market research.
www.custominsight.com
- destinationCRM.com - Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries.
www.destinationcrm.com
- e-Satisfy, Inc. - Provides an integrated approach to measuring customer satisfaction across every sales and support channel.
www.e-satisfy.co.uk
- e-Satisfy.com - A customer relationship management company that measures the customer experience for click and mortar companies. Find contact information, services offered, employment opportunities, news, press releases, and a list of clients.
www.e-satisfy.com
- eConvergent - Provides resources to manage customer relationships via the web, voice, email, video, and fax.
www.eConvergent.com
- eCRMGuide - Customer Relationship Management in the E-Business World
www.ecrmguide.com
- eLoyalty - Focuses on building customer loyalty for internet, call centers, marketing channels, sales force optimization, customer service, and field service and logistics.
www.eloyalty.net
- ExecTrainer.com - Progressive Image assists businesses and individuals in enhancing their image through improved customer service skills and executive training.
www.exectrainer.com
- Gaining Customer Loyalty - Discover the principles of customer astonishment that extend beyond traditional customer service.
www.astonish-customers.com
- Golden Resources Marketing Group - Provides mystery shopping services, merchandising, and point of sale marketing audits.
hometown.aol.com/cgr315/index.html
- Hipbone, Inc. - Solutions for live online collaboration between customers and sales and customer service agents.
www.hipbone.com
- How To Improve Customer Service - An informative article on how companies can immediately begin to improve customer service.
www.theacagroup.com/customerservice.htm
- iCALL - Provides 24-hour, live and interactive customer service on the internet for websites.
internet-callcentre.com
- Impact Learning Systems International - Skill-based training programs designed to change behavior and improve customer contact skills and related performance.
www.impactlearning.com
- Ineto Integrated Customer Communications - Offers fully-integrated phone, e-mail and internet communication management solution to e-businesses for better customer service.
www.ineto.com
- Interact Management Consultants Pty Ltd - Provider of consulting services and products that grow and protect large-scale, retail clients customer relationships.
www.interactmanagement.com.au
- Larry Greco Enterprises, Inc. - Educate employees to improve customer relations and meet current industry goals.
www.larrygreco.com
- Maio Success Systems - Provides effective success techniques for service businesses worldwide, through quality training programs, live seminars and consulting.
www.maiomarketing.com
- Mercantile Systems & Surveys - Specializes in hospitality industry employee evaluation, training and monitoring.
www.mercsurveys.com
- Motivational Training Center - Provides customer service training and motivational seminars.
www.thechickenlady.com
- National Customer Service Week - Provides companies with rewards, incentives and guidance to recognize service reps for National Customer Service Week (Oct. 2-6).
www.customerserviceweek.com
- Online Customer Service - Provides 24 hour online customer service for online businesses who lack in house resources. Test web sites and offer multilingual live support.
www.dmsupport.com
- Parago, Inc. - An eCRM-based promotional management company. Enable companies to establish relationships with customers before, during and after the sale.
www.parago.com
- Phone Pro - Telephone skills training. Testimonials, course descriptions, client list, staff biographies, and contact information.
www.phonepro.com
- Precision Response Corporation - A provider of technologies and programs that emphasize the preservation and enhancement of customer relationships.
www.prcnet.com
- Pyramid - Provides customer research (consumer research and business-to-business research), industry benchmarking and customer relationship management strategies and process development.
www.pyramidupdate.com
- Quality Service International - Help your company meet your customer service goals.
WWW.QUALITYSERVICE.CA
- San Jose Focus - Facilitates focus groups for market research purposes only.
www.sjfocus.com
- Service Is Key - Service consultants. Giving companies the keys to success by defining better service through their people, processes and technology channels.
www.serviceiskey.com
- Service Quality Institute - Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter.
www.customer-service.com
- Stan Adams and Associates, Inc. - Consulting and training services focused on prevention and measurement of customer service problems. Based in Mississauga, Ontario, Canada.
www.salesprevention.com
- Sterling Consulting Group, Inc. - Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused.
www.quality-service.com
- Stream International, Inc. - Provides outsourced customer support services including online technical support, help desk support, and customer relationship management solutions.
www.stream.com
- Telephone Doctor - Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training.
ww2.telephonedoctor.com/Default.asp
- Tenacity - Client retention consultants, focusing on the preservation of client and customer equity.
www.retentionseminars.com
- Tern Consultancy - Works with retailers to improve and track customer service primarily by developing corporate standards and providing mystery shopping.
www.ternconsultancy.co.uk
- The Customer Champion Institute - Provides consulting, training, and publication services to improve customer relationships and loyalty.
www.customerchampion.com
- The Service Quality Department - Customer service consulting and training organization.
www.service-quality.com
- The Terzetto Group - Devoted to the improvement of customer service in organizations thru use of training, strategic planning, facilitation and consulting.
www.home.earthlink.net/~bhonig
- The Training Network - Specializes in lead generation and customer service training.
thetrainingnetwork.gobizgo.com
- Tooty Inc. - Customer service and sales strategy evaluating, developing, training and monitoring.
www.tootyinc.com
- Trendsource, Inc. - Offers customer service evaluations, compliance audits, awards programs, competition shops, and other key market intelligence reports.
www.trendsource.com
- WebSiteHelp.com - Provides web-based customer service solutions to eCommerce, eBusiness and corporate web sites using real-time customer service solutions.
www.websitehelp.com
- Workplace Conflict Resources - Focus on conflict at work, particularly with customers. Free articles and help on all aspects of conflict with customers and how to avoid.
work911.com/conflict
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