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Home / Computers / Software / Help Desk
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Web Sites
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- Abacus Systems Pty Ltd. - Specializes in developing help desk, client and asset management software.
www.abacus-systems.com
- AmberCat HelpDesk - Web-based and desktop software for internal and external help desks, customer service, and facilities management, with automated workflow and SLA management.
www.ambercat.com
- Applied Innovation Management - Provides adaptable web based enterprise systems that can be both used out-of-the-box as well as customized to an individual need.
www.innovate.com
- AskIt Systems - Offers an outsourced, web-based customer service help system that learns from the customers questions.
www.askit.com
- Asset Navigator for IT - Provides network PC auditing, IT asset management and change tracking, help desk software that is adaptable solution to operations IT department needs.
www.a-navigator.com
- Auratech Software - Australian based company that provides the Client Integrated Support System.
www.auratech.com.au/ciss.htm
- Avante Solutions - Offers the HEAT software package for help desks.
www.avantesolutions.com
- Avensoft - Web based help desk software to help track help desk tickets, software bugs, product defects, customer problems, incidents and issues. Free trial can be downloaded.
www.avensoft.com/home.html
- Axios Systems - Developers of Assyst Enterprise, an integrated Help Desk and IT Service Management Solution.
www.axiossystems.com
- Big Web Desk - Completely web-based leaseable helpdesk ticketing service and request management software solution.
www.bigwebdesk.com
- Blue Flag Technologies Ltd - U.K. based company providing customer relationship management solutions including helpdesk, call centre and complaints management.
www.blueflag.co.uk
- Blue Ocean Software, Inc. - Track-It! is a fully scalable and web-enabled computer management system with integrated software modules for Help Desk, Inventory, LAN/PC Audit, Remote Control, and Reporting.
www.blueocean.com
- Broad Daylight, Inc. - Provides software that enables companies to answer questions more efficiently on the Web and reduce inbound electronic mail or phone calls.
www.broaddaylight.com
- Bynari - Linux-based freeware help desk software called Job Control System (JCS).
helpdesk.bynari.net
- Carpio Helpdesk - Basic CRM software solution for small business with several articles on CRM.
www.CarpioHelpdesk.com
- CDN Systems - Customizable web-based, helpdesk software with Access and MSSQL integration.
www.cdnsystems.com
- Chameleonware Inc. - Lotus Notes 3C-Support Desk for supporting internal and external call centers. Reports and manages incident tickets.
www.chameleonware.com
- CloseSupport - Low-priced application with functions tailored to the needs of support technicians and browser-based functions for non-technical users.
www.expertdata.force9.co.uk/closesupport
- Coastal Software & Consulting - Offers customer support and help desk solutions.
www.coastalsoftware.com
- Control-F1 Software - Helpdesk software with advanced desktop sharing, communication, diagnostic and system management tools.
www.control-f1.com
- Coral Sea Software - SysMan is a full-featured IT helpdesk & facilities management system for organizations that need a proven cost-effective helpdesk software package that works "out of the box."
www.coralsea.com.au/sysman/overview.htm
- Creek Pointe Helpdesk - Full service helpdesk automation services including process analysis and development, implementation, resourcing and training.
www.creekpointe.com/helpdesk1.htm
- CustomFAQs - Provides web based support tools for help desks and call centers featuring customer service faq, live chat, knowledge base and email management.
www.customfaqs.net
- Cyracle Technologies - Provides web-based software in real-time customer assistance, online sales support, and self-help customer service.
www.cyracle.com
- DeskPRO.com - An integrated script to manage customer sales and support. Uses a mySQL database backend and allows for flexibility in implementation. Prices, list of features, and several demonstration scenarios.
www.deskpro.com/index.php
- Digital.Support.Center - Hosts a scalable central point for all of incoming IT helpdesk requests.
www.digitalsupportcenter.com
- District HelpDesk - Live Demo of helpdesk software designed specifically for school districts.
www.worldwebdynamics.com/help
- DKSystems Online - Develops enterprise-wide help desk and asset management software.
www.dksystems.com/Index.html
- Double IS - Provides software that manages work orders, room booking, visitors, catering, equipment, and more.
www.doubleis.com
- e11 Help Desk - Online help desk software.
www.e11online.com
- Easy Access Help Desk - Offers a help desk software application for businesses, software support and call center solutions.
www.easyaccesshelpdesk.com
- ExDesk - Provides web-based, fully customizable help desk solutions for the IT support, VAR, and System Integrator community. Also provides demo and free trial.
www.exdesk.com
- Expert Data Solutions - Offers Close Support, a multi-user help desk application.
www.expertdata.force9.co.uk
- Fenestra AnswerDesk - Offers web-based automated support solutions for IT management, customer care and call centres.
www.fenestra.ltd.uk/Helpdesk/HELPDESKSTORY.HTML
- Footprints Helpdesk From Unipress - Completely web-based issue management and helpdesk software tool for small to mid-sized businesses.
getfootprints.com
- Free Desk - A Visual Basic Script, Active Server Pages (ASP) call management/help desk web application.
freedesk.wlu.edu
- Fused Solutions - Support Management System - Web-native helpdesk solutions for multi-tenant, multi-tiered, multi-location CRM applications. Features include custom scripting, agent decision trees, automatic ticket aging/escalation, e-mail notification, agent messaging, callback scheduling, real-time monitoring, and call metric reporting.
www.fusedsolutions.com/supportmanagement
- Gemini Help Desk Software - U.K. based company offering Gemini helpdesk, a comprehensive and functional solution for your helpdesk and call centre environment.
www.geminisoftware.co.uk
- GeoCom Helpdesk - Compact Lotus Domino based helpdesk software with customizable scheduler for user and customer support.
www.geocom.de/geocom/page/uk/hd.html
- Gupt Communications - Boston based technology firm specializing in helpdesk, CRM and knowledge-base products. Also provides consulting.
www.guptcomm.com
- GWI Software - Advanced web-based and Lotus Notes-based helpdesk software.
www.gwisoft.com
- Help Desk CTS - Software by Macara Systems to keep track of incoming calls, work performed, problem hardware, resolutions and by who. Comes equipped with several management reports.
www.macarasystems.com/help_desk.htm
- Help Desk Software and Resources - A collection of help desk software, comparison charts, reviews, discussion forums, and solutions for customer service.
www.helpdesks.com
- Help Desk Software Central - Offering customizable help desk software products for customer relationship and service management, integration support, and consulting businesses.
www.helpdesksoftwarecentral.com
- Helpdesk 4 Web - Offers completely web-based help desk and call tracking software systems for IT tracking and customer service needs.
www.helpdesk4web.com
- HelpDesk Expert - Help desk and customer support software featuring web-based call tracking, asset management and contact management systems.
www.4helpdesk.com
- HelpDeskPro - Customer support software to aid any business.
www.helpdeskpro.net
- Helpline Design - Offers hosting of United Way Helpline information. Also provides Web site design and hosting services.
www.helplinedesign.com
- HelpStar Software - Provides a flexible workflow, an interactive web interface, auto-email notification, and additional support for medium to large helpdesk environments.
www.helpstar.com
- HelpTrac - Complete help desk and customer support system that tracks problems and solutions, prioritizes tasks, and analyzes technician efficiency.
www.helptrac.com
- Heron Technology - Develops and sells various products and services related to Help Desk, CCTV and programming.
www.herontechnology.com
- Hostedware - Affordable web-based help desk application and database.
www.hostedhelpdesk.com
- House on the Hill Software - Help desk software for call logging, auditing, knowledge base, internet call tracking.
www.houseonthehill.com
- iCommunicate.NET - Web-enabled customer service application that provides customer self-service access to your knowledge base, case tracking, and management of on-line help requests.
www.icommunicate.com
- ieComputerSystems - Specialises in helpdesk software, software development and IT consultancy services.
www.iecomputersystems.com
- Incident Monitor - Advanced helpdesk software which integrates conventional phone service with a fully enabled web service with wireless support, skills based routed environment, inbound email routing and service level management.
www.monitor24-7.com
- Indy Help Desk - Provides web based software written in ASP. Also provides custom service and support for small to medium sized businesses in the Indianapolis area.
www.indyhelpdesk.com
- Information Resource Manager - Web-based tool allowing IT departments to keep a database of computers and software and track problems and repair history.
www.redshift.com/~yramin/atp/irm
- Infra Corporation - Help desk and change management (web-enabled) software used by government and corporations around the world.
www.infra.com.au
- ISIS Helpdesk - Web based job tracking and asset management software.
www.cis.net.nz/helpdesk
- Kemma Software - Bridge 99 is a versatile and scalable help desk and tracking software used to track calls, problems or software bugs/defects.
www.helpdesksoftware.com
- LANauditor - Inventory audit software.
www.lanauditor.com
- Langley Computer Services - U.K. based company offersHelp+ Helpdesk Software for Windows 95 and Windows NT.
www.langley.co.uk
- LansUnlimited HelpDesk - Web-based helpdesk with trouble ticket generation, performance tracking, email notification to both client and helpdesk managers. Provides online demo.
www.LansUnlimited.com/about_helpdesk.htm
- LBE Helpdesk - Helpdesk systems to suit every business. Run on your desktop or the web. Integrate with e-mail to keep everyone informed.
www.LbeHelpdesk.com
- Liberum Help Desk - Free, web based help desk software written in ASP. Offers email notification and reporting features.
www.liberum.org
- Magic Solutions - Provides helpdesk, asset and change management, and enterprise service desk applications that are adaptable solutions to operations management needs.
www.magicsolutions.com
- Manage-IT! Help Desk - Affords the user the ability to track and diagnose trouble tickets, generate reports, interface with email software, and ODBC-compliant databases.
www.baronsoftware.com
- Micro Outsource - An application service provider offering internal IS help desk software and asset management for mid-size companies to organize, schedule and track requests and resources.
www.microoutsource.com
- NetHelpDesk - Helpdesk software for network support staff. Functions include fault tracking, change management, SLA, network diagrams and service status monitoring.
www.nethelpdesk.com
- NetKeeper - A leading provider of help desk, CRM, call center and network management software solutions for the LAN /WAN and Internet.
www.netkeeper.com
- NetWorld UK Helpdesk - Provides range of scalable Windows-based helpdesk software with extensive third party integration capability.
www.thenetworlduk.net/Sunrise_Software/Sunrise_Menus/sunrise_help_desk_software_menu.asp
- PC Examiner - Web-enabled software detects and identifies hardware and software components.
www.pcexaminer.com/pcexaminer
- PRD Software - Provides HelpMaster Pro help desk software to log, track and resolve support issues for windows 9x/NT
www.prd-software.com.au
- ProjecTrak - Lotus Notes, Domino, and Internet software help desk application, specifically designed for IT call management.
www.projectrak.com/helpdesk
- PyramidTools HelpDesk - Web-based helpdesk with email routing and free upgrades.
pyramidtools.com
- Pytheas - Design, development and sale of asset management, help desk and inventory software.
www.pytheas.com
- Q-Max - Develops and sells call centre management software.
www.q-max.co.uk
- Remedy Corporation - Help desk, asset and change management, and service level agreement applications are adaptable solutions to operations management needs.
www.remedy.com
- Revolutech Software - Offers software to increase CRM, customer care and BI. Automates call center, help desk and customer service.
www.revolutech.com
- RHESolution - Software utilizing ASP technology, and providing full help desk functionality.
www.rhesolution.com
- Richmond Systems - Specializes in development of helpdesk, asset management, remote control and training solutions.
www.richmondsys.co.uk/productslite.htm
- Richmond Systems SupportDesk - Customisable Windows helpdesk software with email logging and Explorer-like interface.
www.richmondsys.co.uk/sd4intro.htm
- RightNow Technologies - Automate online technical support, customer service, and knowledge building for Web-connected businesses and organizations.
www.rightnow.com
- RT: Request Tracker - Open-source trouble ticketing system.
www.fsck.com/projects/rt
- ScorpioSoft - Virtual Help Desk is a 100% web based application that allows a company to manage their internal and external users, development(engineering) and QA team with one integrated application.
www.scorpiosoft.com
- SDS HelpDesk Solutions - Provides incident logging and tracking, profiles, contract and warranty management, time tracking, knowledge base, search and reporting capabilities.
www.ScottDataSystems.com
- Seapine - TestTrack defect tracking and issue management software, servers for Windows and Macintosh, clients for Win, Mac, Web and Unix/Linux. Downloadable evaluations.
www.seapine.com
- Serio - Provides solutions for help desks, call tracking, asset management, knowledgebase and others.
www.seriosoft.com
- ServiceWare - Internet-based, knowledge-driven solutions that map to any business need in the customer-focused enterprise.
www.serviceware.com
- sitehelpdesk - U.K. based company providing browser based helpdesk solutions.
www.sitehelpdesk.com
- Soffront - Offers fully web-enabled and fully customizable helpdesk software.
www.trackhelpdesk.com
- Softopia - Offers iTrack, is a support tool used to track and resolve support calls, e-mails and user inquiries. Includes a Windows client and a web interface.
www.softopia.com
- Softrilogy Helpdesk - Windows client software providing basic tracking, configuration and reporting functionality.
www.softrilogy.com/hd.htm
- Support Masters - Advanced scalable, web-based helpdesk solution with custom queue creation and advanced communication functionality.
www.supportmasters.com
- Support-Works - Freeware helpdesk software.
www.support-works.com
- Support.com - Provides helpdesk software, call center operations, enterprise resource planning, and knowledge management systems.
www.support.com
- SupportAbility - Web-based data acquisition tool that complements existing helpdesk software by gathering complete and accurate hardware and software configurations from PCs.
www.supportability.com
- Taskman Pro - Web-based enterprise authenticated work order management and helpdesk system, allowing tasks to be requested online with email based notification.
www.darasoft.net
- TeamShare - Develops 100% web-based customer support software solution.
www.teamshare.com
- TelePlaza - Customer service and help desk software and resources for improving support center performance.
www.teleplaza.com/ps2.html
- tellME Centre - Web based helpdesk software with self building faq knowledge base. An online customer service solution and knowledge management system.
www.tellmecentre.com
- Touchpaper - Full suite of complementary help desk products with features that include IT asset management, remote management capability, real-time workload monitoring, web self-service, KnowledgeBase and real-time management information.
www.touchpaper.com
- Track-Man Help Desk Software - Provides help desk automation software which includes problem tracking, inventory and reporting features.
www.track-man.com
- TrackWise - A fully-integrated and extremely customizable tracking system used for managing problem reports, bugs/defects, change requests, customer complaints, and corrective action items.
www.sparta-systems.com/helpdesk.html
- Uptrends Management Software - Provides helpdesk software, CRM software, SFA (sales force automation) software, accounting software, contact management software, and custom programming solutions.
www.uptrends.com
- WAK Software ChartMagic - Delivers web based graphs and tables that report statistics for Remedys Action Request System.
www.waksoftware.com/products.html
- WebTTS - Open source web-based trouble ticketing system written in Perl utilizing MySQL. Designed with the helpdesk, system admins, and network engineers in mind.
www.gashalot.com/software/webtts
- West Heaven Solutions - Configurable helpdesk software with basic bug report, support request and sale item functionality.
www.westheaven.com
- Wickett Software - Provides both local software and web-based helpdesk software with Microsoft Access and SQL integration.
www.wickett.net
- WonderDesk - Organize and track support e-mail calls with help desk software.
www.wonderdesk.com
- XData - Italian software house offering xDesk help desk application.
www.x-data.com
- HelpDesk.Com - Online resource for help desk software and links to assist in helpdesk automation.
www.helpdesk.com
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