Congress Online Project -- E-mail Overload in Congress: Managing a Communications Crisis - Growing numbers of citizens are frustrated by what they perceive to be Congress' lack of responsiveness to e-mail. At the same time, Congress is frustrated by what it perceives to be e-citizens' lack of understanding of how Congress works and the constraints under which it must operate. Report summarizes problems and possible solutions related to this issue. PDF format also available. www.congressonlineproject.org/email.html
Controlling Listserv Overload - Keeping listserv traffic orderly and useful for everyone, especially when the number of messages per day is great. www.organizenow.net/techtips/overload.html
EMail Management Benchmarking Association (EMMBA) - An association of e-mail management professionals that conduct studies to identify the practices that improve the overall operations of the members. www.emmba.com
Taming the E-mail Shrew - Mitch Betts and Tim Ouellette. According to E-mail experts, unless message-swamped workers learn to manage their E-mail with daily discipline and filtering technologies, they will suffer lower productivity and higher stress. software.idg.net/crd_mail_9-60661.html
Tips for Overcoming Email Overload - Summary of actions to take to reduce and/or manage sent and received emails. www.overcomeemailoverload.com/tips.html
