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Home / Business / Customer Service / Resources
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Web Sites
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- CRM Event - Resource featuring weekly updated news and events on customer relationship management industry.
www.crm-event.com
- CRM2day - Resource center featuring news, event and conference schedules, employment opportunities, case studies and articles.
www.crm2day.com
- Customer Service Viewpoints Forum - A free online forum where different management challenges and issues affecting customer service are discussed.
www.foodservice.com/forums/categories.cfm?catid=36
- Customer Support Management - Publication for customer relationship management professionals, from the customer service and eService viewpoint.
www.customersupportmgmt.com
- ECCS - Resource providing advice and information on customer relationship management in the form of articles, case studies, white papers, industry news, and analysis tools.
www.eccs.uk.com
- eCustomerServiceWorld - Resource site featuring access to over 300 articles, case studies & white papers as well as news, information, advice and jobs.
www.eCustomerServiceWorld.com
- Improving Customer Service - A list of customer service articles by John T. Self.
www.sideroad.com/cs
- What Ever Happened to Customer Service? - Article giving customer service advice geared towards online entrepreneurs.
www.howtoadvice.com/CustomerService
- Customer Relationship Management (CRM) Forum - Focuses on CRM aspect of customer service. Resource site containing presentations, case studies, articles and academic papers, conference and trade show listings, online conferences, and help-wanted/jobs listed postings.
www.crm-forum.com
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