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Home / Business / Customer Service / Mystery Shopping
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Web Sites
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- A Closer Look, Inc. - Online mystery shopping services with resource links for shopper applicants. Online application.
www.a-closer-look.com/ACL/index.html
- A Customer's Point of View, Inc. - Mystery shopping services for retail, restaurants, transit providers, housing, living and care facilities, entertainment facilities and health care providers. Online application.
www.acpview.com
- A Step Above Service Evaluations, Inc. - Florida-based service evaluations to varied industries.
www.serviceevaluations.com
- ACRA, Inc. Secret Shopping - Retail, restaurant, service, sales and entertainment complex mystery shopping. Online application.
www.secretshopacra.com
- Amusement Advantage Mystery Shopping Services - Amusement park mystery shopping. Online application.
www.amusementadvantage.com
- Anonymous Insights, Inc. - Marketing research firm that specializes in customer satisfaction programs. Online application.
www.a-insights.com
- Anonymous Shoppers and Assessments of Pittsburgh (ASAP) - Shopper evaluations of restaurant, fast food, retail, health care, insurance, banking, grocery, automobile and sales and service. Online application.
www.ASAPittsburgh.com
- Ardent Services, Inc. - Mystery shopper services catering to retail, restaurant, hotel, airline and car rental industries. Online application.
www.ardentservices.com
- Associate Consumer Evaluations Mystery Shopping - Offering customer service evaluations, exit interviews, and employee training with web access. Resource for shoppers and online application.
www.acemysteryshopping.com
- At Random Communications - Telephone based shopper evaluations of service quality and efficiency. Customer follow-up and competitive analysis services also available.
www.arllc.com
- Ath Power - Mystery shopper services catering to retail and financial services. Sales staff and management training and market research. Online application.
www.athpower.com
- Bare Associates International - Mystery guest retail, hotel and restaurant reports since 1987. Video training and guest intercept programs also available. Online application.
www.baiservices.com
- Barry Leeds and Associates - On-site and phone shopping surveys for varied indutries with a focus on financial services and service-oriented retail companies.
www.barryleedsassoc.com
- Become a Mystery Shopper - Fee-based information on how to become a mystery shopper.
www.geocities.com/mysteryshoppr/money.html
- Best Practices - Summarizes what a shopper should always do every time they shop.
www.secretshoppercompany.com/PS_best_practices.html
- Business Evaluation Services - Business and retail on-site, telephone and customer feedback secret shopper services.
www.mysteryshopperservices.com
- Business Research Lab (BRL) - Mystery shopping and market research surveys measuring employee and customer satisfaction. Includes links to business and personal financial resources, and lists of upcoming marketing conferences.
www.busreslab.com
- Certified Reports, Inc. - Mystery shopping and market research surveys for financial, restaurant, retail and service industries. Also offer proof-of-performance theatre audits. Online application.
www.certifiedreports.com
- Check Mark, Inc. - Mystery shopper services to banking, restaurant, retail and entertainment sectors. Online application.
www.checkmarkinc.com
- Confero, Inc. - Nationwide mystery shopping and customer satisfaction measurement services for automotive, banking, restaurant and real estate. Online application.
www.conferoinc.com
- Consumer Research Group (CRG) - Mystery shopper consultant services to the retail industry.
crg2000.com
- Count On Us - Mystery shopper services to restaurants, bars, hotels, banks, retail and service industries. Licensed investigators. Online application.
www.ucountonus.com
- Creative Image Associates - A consulting and training company specializing in assisting financial institutions to achieve a successful sales and service culture. Training, evaluation, and incentive programs designed to maximize employee performance.
www.creativeimage.net
- Critique America - Loss prevention and guest satisfaction investigations for the hospitality industry. Find contact information, company profile, FAQ, and a service request page.
www.critiqueamerica.com
- csmonitor.com - Shoppers spy on those who serve - Each week, as many as 500,000 amateur detectives rate firms on everything from cleanliness to customer service.
csmonitor.com/2002/0528/p20s01-wmcn.html
- Customer Perceptions - Website, telephone and on-site mystery shopping services. Online application. Employee surveys and competitor price check services also available.
customerperceptions.com
- Customer Perspectives - Telephone, on-site and web-based mystery shopping services. Online application.
www.customerperspectives.com
- Customer Point of View - A mystery shopping service catering exclusively to the restaurant and hotel foodservice industries since 1985. Online application.
www.mindspring.com/~mysteryshopping
- Customer Service Watch - Conducts third party customer surveys for Nuisance Wildlife Control Operators (NWCO) to measure and monitor customer satisfaction and effectiveness of service, sales and marketing.
www.customerservicewatch.com
- Cutting Edge Concepts - Mystery shopping within Kelowna and the Okanagan Valley in BC, Canada. Web design services also available.
www.cuttingedgeconcepts.ca/mystery.htm
- Do's & Don'ts - Tips for shoppers.
www.secretshoppercompany.com/PS_dos_donts.html
- DSG Associates, Inc. - Myster shopping services to the retail food service industry. Online application.
www.dsgstars.com
- eMystery Shopper - Independent review of website usability and efficiency from a customer's point of view. Online application.
www.emysteryshopper.co.uk
- FYI Video Mystery Shopping - Video Mystery Shopping specializes in new home shops.
www.fyivideoshops.com/firstpage.htm
- Game Film Consultants Mystery Shopping - Video mystery shopping for sales and retail industries.
www.gamefilmconsultants.com
- Get Paid 2.com - Would-be secret shoppers pay for access to available jobs.
www.getpaid2.com
- Green & Associates - News, articles, and mystery shopper details.
www.greenandassociates.com
- Greet America Mystery Shopping - Conducts many types of evaluations and surveys across North America.
www.ga-mysteryshopper.com
- Hilli Dunlap Enterprises - Services offered, contact details, and application to be a shopper.
www.dunlapenterprises.com
- Hindsight - Business evaluations by mystery shoppers, customer service information collectors, local and US national. Comparison graphs for managers.
www.hndsight.com
- ICC - Decision Services - Mystery shopping and merchandising solutions. Services retail and restaurant industry. Programs customized to meet the objectives and budget of customers.
www.iccds.com
- Imaginus Training & Development Inc. - Mystery shopping, web shopping, training, motivational seminars, and focus groups.
www.imaginusinc.com
- imyst - Helping businesses improve customer experiences through market research services, mystery shopping programs, customer service evaluations, audits, and assessments.
www.imyst.com
- inCognito Mystery Sleuths - Secret shoppers,consumer surveys and polls.
65.108.246.14
- Infotel - Serving retailers, restaurant/quick-serve, manufacturing and service industries with custom-designed mystery shopping programs.
www.infotelinc.com
- IntelliShop - Wide range of mystery shopping services, on-site, telephone and web-based to the retail industry. Online application.
www.intelli-shop.com
- Internet Empowered Mystery Shopping - Audits performed by trained staff of over 4500 mystery shoppers throughout North America. Timely reports available online within 24 hours of the audit.
www.servicecheck.com
- Investigative Marketing Services - A strategic consumer research company, specializing in international consumer research.
investigativemarketing.com
- ITS (Incognito) - Offers assessment of customer service, call handling and sales skills through the implementation of mystery customer programs. Specialising in the hospitality industry.
www.itsincognito.com
- J. E. Lowery Professional Services Corporation - Offers customized professional mystery shopping services.
hometown.aol.com/investigator1950/myhomepage/index.html
- J.M. Ridgeway Co. - A market research and mystery shopping company providing national coverage.
www.jmridgway.com
- Jancyn Evaluation Shops - Secret shopping services used by the retail, restaurant and rental housing industry.
www.jancyn.com
- MacPherson Mystery Shopping and Research - A British company specializing in worldwide mystery shopping and market research.
www.macphersonmysteryshopping.co.uk
- Maritz Research - Mystery shopping services.
www.virtuoso.maritzresearch.com
- Market Watch - Mystery shopping company that seeks to maximize sales potential for retailers who want to increase consumer satisfaction.
www.secretshops.com/html/home.html
- Marketing Systems Unlimited Corp. - Details about the company, services offered and how to become a shopper.
members.aol.com/mktsys
- Mars Research - Offers a wide variety of quantitative research studies, including mystery shopping and customer surveys.
www.marsresearch.com
- Metropark's Mystery Shopping Network - Description of the business, services offered, and an online application.
www.metropark.com/nggroup
- Michelson & Associates, Inc. - Description of the company and services offeres. Apply online to be a shopper.
www.michelson.com
- Money and Shopping - Fee based resource for wanna-be secret shoppers.
www.moneyandshopping.com
- Mystery Shopper Gets Paid to Snoop - Ahnie Costin summarizes some of her experiences as a shopper.
www.secretshoppercompany.com/CS-articles.htm
- Mystery Shopper Jobs Source - Find a FAQ, articles, tips, contact information, and the opportunity to purchase access to a list of companies who hire shoppers.
www.mysteryshopperjobs.com
- Mystery Shopper, USA - Mystery shoppers get paid to shop. Mystery Shoppers can improve a retail store's performance, customer service, merchandising, product distribution, and security.
www.bmiltd.com
- Mystery Shoppers - Evaluates customer service and quality control. News for potential clients and shoppers, contact information, and details about the business.
www.mystery-shoppers.com
- Mystery Shoppers Ltd. - Mystery shopping and customer service training and consultancy services. UK.
www.mystery-shoppers.co.uk
- Mystery Shoppers of America - Invisible store audits, customer service reports, detailed reports, and inventory services. Franchise details, prices and contact and location information.
www.mysteryshoppersofamerica.com
- Mystery Shoppers Resource - Job leads and information. Updated often.
www.finitesite.com/ishopaz
- Mystery Shopping 411 - Description of services offered. Shoppers may apply online.
www.mysteryshopping411.com
- Mystery Shopping Online Beginners Guide - Details about mystery shopping and how to get started. Online beginners guide.
members.aol.com/mysteryshops
- Mystery Shopping Providers Association - Trade association of mystery shopping providers and resource for shopper applicants.
www.mysteryshop.org
- Mystery Shopping Resources - Listings of companies needing shoppers, a shoppers' bulletin board, a live chat area, and a page of links to free or inexpensive items.
www.volition.com/mystery.html
- Mystery Shopping, Customer Service, Secret Shop - Mystery shopping services to varied industries. Web-based reporting.
www.mystiqueshopper.com
- Mystery Surfing Ltd. - Websites evaluated for usability and effectiveness from a UK shopper's perspective.
www.mystery-surfing.com
- National Coalition of Professional Mystery Shoppers - News and resources for people involved in the profession.
www.justshop.org
- National Shopping Service - Mystery shopping in America and Europe.
www.nssmysteryshoppers.com
- National Shopping Service Network, LLC - Offers a variety of mystery shopping services.
www.mysteryshopper.net
- Nationwide Integrity Services, Inc. - Offers a variety of mystery shopping services.
www.nationwideintegrity.com
- NetAnalytic improving customer focus - Evaluation of website usability and efficiency from a customer's point of view. Online application.
www.netanalytic.com/shop.htm
- Northwest Loss Prevention Consultants - Restaurant, apartment and retail mystery shops. On line shopper application.
www.nwlpc.com
- Performance In People Ltd - UK-based telephone and video mystery shopping services.
www.performanceinpeople.co.uk
- Person To Person Quality - Provides transaction experience studies, mystery shopping, customer surveys, competitive intelligence services, and special consulting services. Apply online to be a shopper.
persontopersonquality.com
- Pinkerton Field Research Services - Customer service mystery shopping, marketing data collection and compliance audit programs. Apply online to be a shopper.
www.pktnshop.com
- Power Information Gathering Services - UK business specializing in phone and personal visits, and mail and email inquiries to customer service departments.
www.pigservices.co.uk
- Presence Quality Mystery Shopping - Specialists of network assessments.
www.presence.fr
- Quality Consultants, Inc - Conducts mystery shopping and quality reports for restaurants and lodging facilities.
www.qualconsultant.com
- QualityWorks Associates - A market research organization that conducts customer/employee/member surveys and mystery shopping.
www.qualityworks.com
- Reality Check Mystery Shopper - Shopper evaluations. Apply online.
www.rcmysteryshopper.com
- Retail Biz Consulting - Mystery shopping services. Apply online.
retailbiz.com
- Retail Rapport Ltd. - Mystery shopping agency. List of services, details about applying, and contact information.
www.mysteryshopagency.com
- Retail Service Evaluations - Providing secret shopping services to businesses across America.
www.retailserviceevaluations.com
- Richey International - Quality management programs to enhance performance, measure product quality, and maintain brand stature.
www.richeyint.com
- Room with a Review - Mystery Shopping services to the hospitality industry.
www.roomwithareview.com
- Satisfaction Services, inc. - Providing customized quality and service evaluation programs (a concept of mystery shopping) to restaurant, hospitality, retail, and service companies. Online service available.
satisfactionservicesinc.com
- Scholl Market Research, Inc. - Full service market research firm.
www.post1.com/home/marketresearch
- Schryver Enterprises. LLC - Develops and customizes training courses in customer satisfaction, and provides mystery shopping services.
www.schryverenterprises.com
- Second To None, Inc. - Full service mystery shopping solutions. Apply online.
www.second-to-none.com
- Secret ShopNET - Mystery shopping services. Apply online.
www.secretshopnet.com
- Secret Sleuths - Services offered, staff, contact details, and shopper application.
servicesleuths.com
- Sensor Quality Management Inc. - Mystery shopping services with either local residents or shoppers who have experience in a particular industry. Apply online.
www.sqm.ca
- Service Evaluation - Provides a comprehensive solution for keeping on top of the front line.
www.serviceevaluation.com
- Service Excellence Group - Provides customer service development through mystery shops, customer service/management/sales training, personalized consultation, and a quarterly training publication. Find contact information, list of services, and details for potential shoppers and clients.
www.serviceexcellencegroup.com
- Service Intelligence, Inc. - Provides actionable, real-time Internet-based mystery shopping and performance assessment across all of North America.
www.serviceintelligence.com
- Service Performance Group - Mystery shopper program designed to objectively measure employee customer service skills, sales skills, product knowledge and other related criteria.
www.spgweb.com
- ServiceTRAC, Inc. - National and international mystery shopping and full service market research firm providing market analysis, measurements and solution services.
www.servicetrac.com
- SG Marketing Group - Company description, services offered, and online shopper application.
www.sgmarketing.com
- Shadow Shopper - Video mystery shopping company. Shoppers wear microvideo equipment to record interactions. Services, press releases and news, dealers, and contact information.
www.theshadowagency.com
- ShadowShopper.com - Shoppers pay annual fee to be part of an employee database accessed by would-be mystery shopper employers.
www.shadowshopper.com
- Shop America Inc - Offering many secret shopping services for market research and company integrity checks. Also find out how to start your own business.
www.mysteryshopamerica.com
- Shop'n Chek International - Mystery shopping and market research services for customer satisfaction measurement.
www.shopnchek.com
- Shoppers Critique International - Provides independent customer service evaluations by using guest mystery shoppers to evaluate employee performance. Details about services and industries served, mystery shopping details, FAQs and contact information.
www.shopperscritique.com
- Shoppers' View - Provides mystery shopping on site and by telephone to the retail industry. Online application.
www.shoppersview.com
- Shoppers, Inc. - Mystery shopping jobs and services - Mystery shopper services to bank, restaurant and retail industries. Employee incentive plans and surveys. Online application and shopper resource.
www.shoppercomments.com
- Sinclair Service Assessments - Company provides mystery shopping services throughout the U.S. and abroad. Site includes a sign-up area for shoppers.
www.ssanet.com
- SNEAK PEAKms - Offers a variety of customized mystery shopper and caller services.
spbon.com
- Sonya's Mystery Shoppers - Has some current jobs, a polling area where shoppers can rate shopping companies, and a private list of companies looking for shoppers (list is available for a fee).
mysteryshoppercentral.homestead.com/index1.html
- Speedmark Information Services - Marketing services company that specializes in providing customized data collection for Consumer Products Manufacturers and multi-unit retailers. Services offered, and mystery shopper application.
www.speedmarkweb.com
- Support Financial Resources, Inc. - Customer-driven mystery shopping and consultative services specializing in the financial services industry.
www.serviceexperiences.com
- Sutter Marketing - Mystery shopping and compliance audits powered by Palm technology with digital photo documentation. Website accessable data. Find details about the business, services offered, and contact information.
Suttermarketing.com
- Tenox Appraisal Systems - Customer satisfaction measurement specialists.
www.weshop4u.com
- The Browning Agency - Provides on-site and telephone mystery shopping for restaurants, hotels, retail and financial services in the New England area.
www.thebrowningagency.com
- The Genesis Group, Inc. - Customer service consulting company. Material for prospective and actual secret shoppers, details for prospective clients, and contact information.
www.genesisgrp.com
- The Hotel Shopping Network - Provider of hotel mystery shopping and sales training services to the hospitality industry.
www.hotelmysteryshopper.com
- The Insight Group International - Mystery shopping and quality management services catering exclusively to hotels, resorts and spas worldwide. Digital reports. Licensed investigation firm with unique focus on employee cash-handling integrity.
www.theinsightgroupintl.com
- The Mystery Shopping Recruitment Club - For a membership fee, supplies contact details of dozens of mystery shopping companies as well as instructions to get started.
www.highstreetcentral.com/secrets.htm
- The Premier Mystery Shopping Company - Information for businesses and shoppers, and an online application.
www.secretshop.com
- The Secret Shopper Company - Offers a full range of secret shopping services, with reports tailored to motivate rather than criticize. Online training required for all shoppers.
www.secretshoppercompany.com
- Vérifications Roberte - Provides mystery shopping service as well as analysis, evaluation and verification of business policies in Canada.
www.mlink.net/~roberte/en/mainen.html
- Video Stars Real Time Video Training - Hidden camera video captures real-time employee interactions to improve customer service, sales, and other target areas.
www.videoeyes.net
- Webbtech Data - Quality assurance company specializing in mystery and comparison shopping.
webbtech.com
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