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Home / Business / Telecommunications / Call Centers / Products and Services / Consultants
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Web Sites
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- #1 Customer Service Call Center Training CRM Solutions - Consulting firm specializes in guiding organizations through process of initiating a telemarketing/telesales program, or determining strategies to improve a program that is already in place.
www.call-center-training.net
- A.G. Smith Call Center Consulting and Training - An independent consulting firm providing business services in call center consulting and general telecom consulting.
www.agsmithconsulting.com
- Advanced Call Centre Consulting - Consultant specializing in contact centre technology and workforce management issues. Areas of proficiency include project management, strategic planning, cost benefit analysis and cost reduction studies.
www.accs-consulting.com
- Amtech Marketing - A consulting and training company specializing in call center management.
www.amtechmarketing.com
- Angel Infinity, Inc. - Call center and help desk best practices consulting offered as well as software development and Lotus Domino administration consulting.
www.angelinfinity.com
- Applied Computer Telephony Ltd. - Canadian consulting firm with focus on web enabled and IP-based multimedia contact center applications. Specializing in computer telephony integration, IP telephony, CRM and eBusiness consulting services and training.
www.act-canada.com
- Balentine & Associates - Providing international call center consulting services, with expertise in call center operations.
balentine.net
- Barbara Burke Call Center Consulting and Training - Professional speaker and trainer of customer service supervisors and staff to improve call center performance through development of a sales culture.
www.barbaraburke.com
- Berring Hine Consulting Group - Management consultancy specializing in market research, change managment, best practices and benchmarking for the following sectors: call-centre; e-business; public sector and government.
www.berring.co.uk
- Call Center Consultants - Consultants specializing in call center, customer contact, telecommunications and multimedia technology.
www.callcenter-consultants.net.
- Call Center Ideas - Call center consultants specializing in increasing productivity, updating systems and technology and implementing morale building strategies.
www.callcenterideas.com
- CC Associates - UK consultancy specializing in call center to customer contact center integration, project management, operational analysis and design.
www.cc-associates.net
- CCT Group, Inc. - Provides call center consulting services focused on operational and service needs.
www.cctgroup.com
- CCUK, Customer Contact UK - Full service consultantcy specializing in the call center industry. Areas of focus include training, recuitment and testing.
www.customercontactuk.com
- Concentric Enterprises, Inc. - Provide the latest technology as well as a variety of professional services to the contact center industry.
www.concentricenterprises.com
- Contact Center Professionals, Inc. - Independent consultants specializing in call centers, contact centers and customer relationship management (CRM).
www.ContactCenterPro.com
- Contign - Call center outsourcing constultants.
www.contign.com
- Customer Solutions Group - Consulting firm specializing in inbound and outbound customer contact centers. Areas of focus include process re-engineering, staff training and development, contact center startups and best practice reviews.
www.askcsg.com
- DNC Solution Inc. - Call center compliance consulting for all federal, state and Direct Marketing Association do-not-call lists as well as in house lists. Offering list scrubbing services against state mandated do-not-call lists.
www.dncsolution.com
- Do Not Call Protection, Inc. - Automatic do not call list protection for call centers. No call list protection advice provided.
www.donotcallprotection.com
- eTeleSource - Call center consulting firm specializing in outsourcing.
www.etelesource.com
- FurstPerson - Consulting firm specializing in helping call centers find, hire and keep top performers by integrating recruiting and staffing experience with selection and assessment science.
www.furstperson.com
- GDS Communications, Inc. - Call center consultants offering training, scripting, programming and reporting services. Special expertise with Nortel Symposium call center server product.
www.callgds.com
- Harrington Consulting Group, Inc. - Operations consulting company specializing in customer contact management and call center engineering. Services include site selection analysis and resource management.
www.harringtonconsultinggroup.com
- Incoming Calls Management Institute - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers.
www.incoming.com
- Independent Telecom, Inc. - Business and technology consulting firm, offering professional services to the contact center and customer relationship management marketplace.
www.independent-telecom.com
- Intervox Group - A management and technology consulting firm specializing in call center and customer relationship management solutions.
www.intervoxgroup.com
- Kramer & Associates - Optimizing the performance and quality potential of call centers with proven strategies and expert implementation.
www.kramerandassociates.com
- Logisticall - Management consulting firm specializing in all aspects of call center management including strategic planning, process improvement, performance management, quality observation, and service quality training.
www.logisticall.com
- Maximum Network Solutions - UK call center consultancy specializing in statistical analysis and reporting, CTI/IVR integration, disaster recovery planning, technology tools assessment and call center design.
www.maximumlimited.com
- NWServices, Inc. - Offering call detail information to inbound call centers.
www.phonedetail.com
- Oetting & Company - Consultants in call center and teleservices design and operations for advanced marketing solutions and applications.
www.oetting.com
- Optium - A consulting company that delivers professional services, experience and practical tools to support the effective business and operational performance of contact centers.
www.optiumgroup.com
- Pacific Call Center Solutions, Inc. - Consulting services for companies seeking to build new call centers or enhance their existing centers.
www.pccsi.com
- Professional Association of Call Center Management - Call center management training. Includes seminars and courses on interviewing and hiring, coaching for success and performance appraisals.
www.paccm.com
- Red River Solutions - Consulting services include contact center and call center management, development, build out, implementation, CRM, e-commerce and software development.
www.redriversolutions.com
- Sage Interactive - Canadian firm offering consulting services for inbound and outbound call centers. Focus includes facility design, technology solutions, customized software, staff assessment and training.
www.sageinteractive.net
- Sagess, Inc. - Consulting and managed services firm offering contact center and telecom infrastructure solutions. Areas of focus include contact center assessment, benchmarking, design, technology acquisition.
www.sagess.com
- Sandra Steen & Associates, Inc. - Training and consulting firm specializing in the call center industry.
www.sandrasteen.com
- TCS Management Group, Inc - Pragmatic solutions on topics ranging from call center operational reviews to system selection studies.
www.tcsmgmt.com
- Tele-Monitor - Provider of CRM assessment tools and services. Measurement of call center agent performance through customer satisfaction surveys, remote monitoring, e-mail auditing, mystery programs, CRM benchmarking and consulting services.
www.tele-monitor.com
- Telemarketing Services - Center referral and consultation service. Assists businesses in selecting the appropriate call center for their telemarketing and telesales outsourcing needs.
www.telemarketing-services.info
- TeleSolutions Consulting - Full service training and business consulting company, serving the call center industry and telemarketing businesses.
www.tsc-online.com
- The Brady Group - Call center consultant firm, providing management and technology consulting, project management and business re-engineering.
www.thebradygroup.com
- The DeGarmo Group, Inc. - Specialists in call center human resources issues.
www.degarmogroup.com
- The Hamilton Management Group - Contact center consulting firm specializing in strategic planning, process optimization, agent scheduling, enhanced technology utilization and supervisor training.
www.hmgconsulting.com
- The Northridge Group, Inc. - Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes and procedures, customer retention strategies.
www.northridgegroup.com
- The Primas Group - Consulting team of call center professionals specializing in design, IVR systems development, automatic call distribution (ACD) and computer telephony integration (CTI).
www.primas.net
- The Radclyffe Group, LLC - Performance improvement consulting firm that assists call center organizations with strategic planning.
www.radclyffegroup.com
- Third Wave Solutions - Call center consulting, business analysis, quality audit services, telemarketing, predictive dialers.
third-wave.net
- Virtacom, Inc. - International contact center consultancy specializing in helping clients select the most appropriate technology solution or upgrade, plan and prepare for a successful implementation.
www.virtacom.com
- WesBol E-Solutions Inc. - Provider of call center consulting services including technology assessment, staff training, call flow management and reporting.
www.wesbol.com
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