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Home / Business / Telecommunications / Call Centers
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Web Sites
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- ACD Call Centers Online Learning Center - Reference site for call centers, including benchmarking, articles, books, tutorials and outsourcing.
www.call-centers.org
- Call Center Depot - Useful tools for the call center professional including associations, books, newsletters and consulting services.
www.callcenterdepot.com
- Call Center News Service - News about inbound and outbound centers, help desks and support operations.
www.callcenternews.com
- Call Center Online Learning Center - A resource center for call center managers, providing tutorials, a comprehensive article index, yellow pages directory and benchmarking studies.
www.call-center.net
- Call Center Times - Online magazine with articles on general call center industry issues, workplace issues and information about industry conventions.
www.callcentertimes.com
- Call Centre Managers Forum - Providing call center managers with relevant information to help in the multi-skilled tasks of running a successful call center.
www.callcentres.com.au
- CallCenterBiz.com - Daily call center news.
www.callcenterbiz.com
- CallCenterGuide.com - Online guide for call center products, services, news and telecommunications links.
www.callcenterguide.com
- CallCenterOps - Features jobs, news headlines, articles, magazines and business cases.
www.callcenterops.com
- Callcentres.net - Global call center research and information.
www.callcentres.net
- CallCentreWorld.Com - Personalized information resource for the call center industry.
www.callcenterworld.com
- CRM Xchange - Information on call centers for telemarketing, customer service and teleservices. Includes telephone training, solutions and computer telephony integration.
www.telemkt.com
- Customer Contact World - News about customer relationship management technologies.
www.ccworldnet.com
- Hispanic Teleservices Corporation - Provides Call Center Services for Hispanic markets.
www.htc.to/inicio.htm
- Mosaix (PDS) User Group - Independent user group assisting call center organizations utilizing the Mosaix Predictive Dialing System.
www.mosaixusergroup.com
- Outbound Focus - Free newsletter service for outbound call center professionals worldwide, focusing on responsible dialing practices and their effects on telemarketing.
www.outboundfocus.com
- Preferred Solutions - Information and resources for the call center community.
www.prefsolutions.com
- The Call Center Directory - Provides all of your resources for customer care, consulting, employment, hardware, software and centers for research and reference.
www.call-center-directory.com
- VT Consulting - Advisory services for outsourcing opportunities to India for IT & Telecom businesses.
www.vtconstng.com
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