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Home / Business / Telecommunications / Call Centers / Products and Services
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Web Sites
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- 800 Adept - Offers call routing technology for dealer locator applications. Allows customer calls made to centralized toll free number to be automatically and accurately distributed to a geographically appropriate dealer or call center.
www.800adept.com
- Alpha-American Programmable Signs - Offering specialized and customized LED signs for call center applications. Signs enable real-time display of ACD statistics, messages and alerts to agents.
www.alpha-american.com
- Amtelco - Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching.
www.amtelco.com
- Call Center Network Group - Providing programs and services that facilitate the exchange of ideas, experiences and solutions to meet the challenge of managing the call center environment. Subscription based.
www.ccng.com
- Call Center Technologies - Offering onscreen and wallboard visual management information tools such as Visual IS and ACDView for call centers and help desks. Other products include ACDStor, a Windows based software package that captures ACD data.
www.callctrtech.com
- CenterCore - CenterCore is a manufacturer of call center furniture designed with the focus of maximizing room capacity and user comfort. Many call center design configurations illustrated on the site.
www.centercore.com
- ChaseData Corporation - Specializes in delivering predictive dialing systems to medium and large call centers.
www.dial4contacts.com
- CosmoCom - Provider of all-IP, universal access, contact center platforms. Enables service providers to offer hosted contact center applications. Supports multichannel interactions (telephone, Internet, message-based, wireless).
www.cosmocom.com
- Dees Communications - Specializes in sophisticated productivity and quality measurement solutions for call centers.
www.dees.com
- DialConnection - Offering predictive dialing, telemarketing and call center solutions.
www.dialconnection.com
- Dytel - Automated attendant technology for call centers.
www.dytel.com
- e-talk Corporation - Provider of contact center management solutions including performance monitoring and measurement for enterprise contact center operations.
www.etalk.com
- EasyRun - Products which offer graphical control over call center telephony functions.
www.easyrun.com
- EchoPass - Application service provider offering Web-based telephone and Internet customer support services including text chat, email and Web call-backs.
www.echopass.com
- eMicrophones - Offering speech recognition, voice recognition headsets and desktop microphones for call centers. Brands sold on this site include Andrea, Shure, Buddy and Sennheiser.
www.emicrophones.com
- eOn Communications Corporation - Products which integrate and manage voice, e-mail and Internet communications for customer contact centers.
www.eoncc.com
- Founders Telecom Plantronics Headsets - Plantronics phone headset provider specializing in call center and office headsets. Products include corded, cordless, computer, cellular and wireless products. Plantronics accessories also listed.
www.founderstelecom.com
- Golden Voice Technology & Training - Offering digitized voice communications equipment, and customized computer based training for call handlers.
www.goldvoice.com
- Gryphon Networks - Provider of automated privacy compliance solutions to aid outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail (DNM) and call curfew laws.
www.gryphonnetworks.com
- Info-Vision - Offers television-sized monitors suspended from ceiling in call centers and help desk environments; used for communicating vital data and management messages instantly to agents.
www.info-vision.com
- LamarTech LLC - Offering call center solutions such as Aspect Contact Center, Agent Focus and Resource Focus. Technical support services for the contact center industry also available through global network of resources.
www.lamar-tech.com
- MCCT - Call center integration, audiotext and IVR.
www.mcct.com
- Mercom - Manufacturer of recording and evaluation systems for call centers. Flagship product is Audiolog multi-function recording platform sold through network of certified resellers.
www.mercom.com
- Micro Computer Systems, Inc. - Web-based chat and email management solutions for integrated contact centers. Calypso Contact Center product routes email and chat requests to appropriate agents similar to voice ACD systems. Live web demo.
www.mcsdallas.com
- OPC Marketing, Inc. - Sells and supports auto dialers and predictive dialing systems, fax broadcasting systems, PBX phone systems, telephony accessories for call centers.
www.opc-marketing.com
- Oz Call Centers - An independent reference source for the global call center industry. Headquartered in Australia and assisting with call center referrals worldwide.
www.ozcallcentres.com
- Plant Equipment, Inc. - Develop telecommunications systems for emergency call centers. Offers facilities to buy online . Career opportunities and industry trade show information.
www.peinc.com
- Predictive Plus - Expertise in call center operations, predictive dialling and teleservice industry technology.
www.predictiveplus.com
- Shorekarn Limited - Manufacturer of IPWallboard flat panel call centre wall display. Informs agents of their progress. Both serial and TCP/IP connectivity. Distributors listed throughout United Kingdom and France.
www.ipwallboard.com
- Spanlink Communications - Call center products include computer telephony integration, interactive voice response and IP telephony. Services include consulting, custom development and support services for contact centers.
www.spanlink.com
- Spectrum Corporation - Manufacturer of software-driven call center wallboards. Information updated and displayed for agents on flat panel. Call center case study available on site.
www.specorp.com
- Stonehouse Dialers - Analog adaptive dialer, contact manager interfacing, power plus dialer, supervisor program and 8 line autodialer.
www.stonehousecom.com
- Thales Contact Solutions - Supplier of recording and replay solutions for call centers, financial trading and public safety organizations for training and management of telephone agents. Site includes product demonstrations and dealer locator.
www.thales-cs.com
- Total Office Systems, LTD - Business recording solutions for call centers, financial, emergency (911). Providers of Mercom Audiolog and IntellAgents2000 products. Based in Toronto, Canada.
www.tosltd.com
- Travis Voice and Data - Provider of call center products such as Mercom Audiolog digital agent recording system, IntellAgents2000 quality assessment tool, "Axxessory" call center solution and AgentCARE agent management software. Business focused in Oklahoma, Texas, Arkansas and Kansas.
www.travisvoice.com
- Verbatim Third Party Verification - Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations. Creates recorded of customer's authorization in their own voice for permanent, retrievable record of transaction.
www.verbatimtpv.com
- White Pajama - Web-hosted applications service provider of customer contact center solutions with integrated interface for all channels of customer contact such as phone, email and web chat.
www.whitepajama.com
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