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Home / Business / Telecommunications / Call Centers / Products and Services / Software
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Web Sites
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- Altitude Software - Call center software enables integration of both self-service and assisted customer interactions across voice, email and web channels. Offices located worldwide.
www.altitude.com
- Ansapoint Call Center Software - Free online workforce management tools for forecasting agent staffing requirements at call centres.
www.ansapoint.com
- Astound - Information updates, multimedia training and communication delivered automatically to the desktops of contact center employees.
www.astoundcontactcenter.com
- AutoDialers, Predictive Dialers; Solutions for every business - Offering autodialers, predictive dialers and lead generation solutions for use in outbound call centers.
www.compudial.net
- Bard Technologies - Developer or callLAB pc-based software for testing call center behavior with call-by-call simulation technology. Used for strategic analysis and workforce management. Demo version available for download.
www.bardtech.com
- C3Gatway Products: ContactIP - ContactIP call center software provides real-time, interactive audio and video interactions between customer and agent. Also offers collaboration tools and systems through ASP and/or license-based models.
www.contactip.com
- Call Centre Simulator - Offering software simulation tools for call centers; simulates staffing problems and tests solutions.
www.callcentresimulator.com
- Callscripter - Workflow management software for contact centres. Allows call scripts to be written in minutes by non-technical users. Includes screen popping and full reporting suite. UK-based company.
www.callscripter.com
- CenterForce Technologies - Telemarketing software for contact centers.
www.telemkt.com/cforcetech
- Centergistic Solutions - Offers software designed to gather data from multiple sources including call center ACDs and present this information in dynamic, functional formats.
www.centergistic.com
- Concerto Software, Inc. - Comprehensive software and services for customer interaction management.
www.concerto.com
- Coordinated Systems, Inc. - Providing software for agent monitoring and call recording.
www.csiworld.com
- Data Collection Resources - Monitoring and agent evaluation software.
www.monitoringmadeeasy.com
- Database Systems Corp. - Provider of call center technology including software, predictive dialer systems, and web development products.
www.databasesystemscorp.com
- Digisoft Computers - Scripting software for call centers.
www.digisoft.com
- e-talk Corporation - Call center and help desk software to aid monitoring and evaluation.
www.e-talkcorp.com
- Engage Technology - Specializes in Computer Telephony and E-Commerce solutions software.
www.engagetechnology.com.au
- Envision Telephony - Call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers.
www.envisiontelephony.com
- InVision Software AG - Workforce management software for customer contact centers.
www.invisiononline.com
- ISx, Inc. - Provides Directory Assistance software for telecommunications call centers.
www.isxinc.com
- JBGL Technological Innovation Group Inc. - On hold music and message digital announcer. Multilingual and multi-channel Windows system with remote download capabilities.
www.radio1.ca
- Lagan Technologies Ltd. - Customer Relationship Management (CRM) software solutions aimed at the telco and banking markets.
www.lagan.com
- Logical Software Corporation - Suite of call center software, CTI developer tools and utilities reduces the cost and time to implement CTI technology for large and small contact centers.
www.logicalsoft.com
- Logiciels Action, LogAct Software - Builder of software designed to manage all operations of a telephone answering service (TAS) from inbound call routing to customer billing. Company headquarters located in Canada.
www.logicielsaction.com
- Noetica Corporate Website - Developers of call centre and customer interaction management software. Offering products such as Synthesys and NoeticaCR for callflow, scripting, CTI, inbound/outbound call handling and e-forms.
www.noetica.com
- Odesoft Software - Software solutions for call centers and contact centers. Offering end-to-end solutions including IVR and VoIP with focus on web application and software development.
www.odesoftsoftware.com
- PanaLog Software - Provides call accounting and call management software for all Panasonic digital and analog (KX-T) telephone systems.
www.panalog.com
- Perimeter Technology - Provider of management information systems for centrex-based automatic call distribution systems.
www.PerimeterTechnology.com
- Portage Communications - Software tools for forecasting and staffing.
www.portagecommunications.com
- Presence Technology - Call center software allows all interactions with clients to be unified in a single queue to maximize the profitability of each contact independent of the channel.
www.presenceco.com/index.html
- RightForce - Web based call center management tools.
www.rightforce.com
- Teltone Corporation - Providing software to enable remote workers to have seamless access to the corporate corporate telecommunications facilities.
www.teltone.com
- Trio AB - Software solutions for corporate telephony and value-enhancing call management. TeleVoice product line for customer support and contact center applications; integrates incoming calls, email, voice mail, web and fax.
www.trio.com
- UtilCall - Call center software utilities.
www.utilcall.com
- Xentrax - Call Centre Solutions for Canada - Xentrax focuses on automated solutions for the Canadian contact centre and call centre market. The product portfolio includes software, hardware and service solutions for centre management and monitoring.
www.xentrax.com
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